Last updated: January 15, 2026
At AECRE, we strive to provide high-quality educational content and a positive learning experience. This Refund Policy explains the circumstances under which refunds may be granted for courses purchased through our website www.aecre.org (“Services”).
By purchasing a course, you agree to the terms of this Refund Policy.
1. Eligibility for Refunds
Refunds may be considered in the following situations:
- Technical Issues Preventing Access
If you are unable to access the course due to a technical problem on our platform and it cannot be resolved within a reasonable time. - Duplicate Purchases
If you accidentally purchase the same course more than once. - Unauthorized Transactions
If a payment is made without your authorization.
Note: Refunds are not available for:
- Course content that has already been accessed or downloaded
- Change of mind, personal preference, or inability to complete the course
2. Refund Request Process
To request a refund, please contact our support team within 14 days of your purchase:
Email: contact@aecre.com
Subject line: “Refund Request – [Course Name]”
Include:
- Your full name
- Email associated with your account
- Course name and purchase date
- Reason for the refund request
Our team will review your request and respond within 5–7 business days.
3. Refund Approval and Payment
- Approved refunds will be processed to the original payment method used for the purchase.
- Depending on your financial institution, refunds may take 5–10 business days to appear.
- AECRE reserves the right to deny a refund if the request does not meet the criteria outlined in this policy.
4. Partial Refunds
In rare cases (e.g., partial access to course content due to technical issues), AECRE may issue a partial refund at our discretion.
5. Cancellations
- You may cancel a course before accessing the content for a full refund within the first 14 days of purchase.
- After accessing course materials, cancellations do not qualify for refunds.
6. Changes to This Refund Policy
AECRE reserves the right to update this Refund Policy at any time.
Changes will be posted on this page with an updated “Last updated” date. Continued use of the Services constitutes acceptance of the revised policy.
7. Contact Us
For questions regarding refunds, cancellations, or any other billing concerns, please contact:
Email: contact@aecre.com
